Shipping Policy

Shipping area

Orders are currently accepted for delivery to eligible addresses within the United States.

International shipping is not currently available. An order requiring delivery outside the United States cannot be completed through this website.

Shipping cost

Standard shipping is provided at no additional shipping charge for eligible U.S. orders.

The product price and complete order total are displayed before payment is submitted through PayPal.

Order handling

Orders normally require 1–2 business days for handling before being handed to the carrier.

Orders are processed Monday through Saturday, excluding applicable U.S. public holidays. An order placed after processing has ended for the day begins handling on the next applicable processing day.

Customers receive an order confirmation at the email address provided during checkout.

Estimated delivery time

Delivery estimates begin after a valid order is received and combine handling time with estimated carrier transit time.

Delivery dates are estimates rather than guarantees. Weekends, public holidays, severe weather, carrier disruption, high-volume periods and inaccurate address information may affect delivery.

Tracking information

When tracking is available, the tracking details are sent to the email address provided during checkout after the order has been dispatched.

Tracking information may require additional time to become active after the carrier receives the shipment.

Delivery address

Customers are responsible for entering a complete and accurate delivery address during checkout.

If an address needs to be corrected, contact customer service immediately. Address changes cannot be guaranteed after an order has entered processing or been dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted.

Delays and delivery issues

If tracking shows an unexpected delay, allow the carrier time to update the shipment status. Contact customer service if the order remains delayed beyond the estimated delivery period.

If an order arrives damaged, keep the product and packaging and contact us promptly with the order number and clear photographs of the item, packaging and shipping label.

If tracking shows delivery but the parcel cannot be found, check the delivery location and contact the carrier before contacting customer service.

Contact information

For assistance with shipping or an existing order, include your order number when contacting customer service.