Returns & Refunds

1. Return window

You may request a return within 30 calendar days of the date your order is marked as delivered.

Return requests submitted after the 30-day period may not be accepted. The delivery date shown by the shipping carrier will normally be used to determine the start of the return window.

2. Return eligibility

To qualify for a standard return, the bracelet must be:

• Unworn and unused beyond a reasonable visual inspection.
• Undamaged and in its original condition.
• Returned with its original packaging and included components.
• Accompanied by the corresponding order information.
• Purchased directly from devaro.shop.

Items showing signs of wear, alteration, misuse, accidental damage, missing components or damage caused by improper packaging may not qualify for a full refund.

3. How to start a return

4. Free return shipping

Devaro provides one prepaid return shipping label for eligible returns within the United States. There is no return-label charge when the approved label and return instructions are followed.

Devaro may not reimburse shipping purchased independently by the customer without prior written authorization.

Customers are responsible for packaging returned products securely. We recommend keeping the carrier receipt until the return has been delivered and the refund has been completed.

5. Return delivery and inspection

After the return is delivered to Devaro, the bracelet and its packaging will be inspected to confirm that the return meets this policy.

We will notify you by email if additional information is required or if the condition of the returned product affects refund eligibility.

6. Refunds and processing time

Approved refunds are issued to the original payment method within 5–10 business days after the returned bracelet is received and inspected.

Since standard shipping is free, there is no original standard shipping charge to deduct from an approved full return.

After Devaro issues the refund, PayPal, the card issuer or the customer’s financial institution may require additional time to display the credit. This additional processing period is outside Devaro’s direct control.

If 10 business days have passed since we confirmed that a refund was issued and it is still not visible, contact support@devaro.shop and your payment provider.

7. Damaged, defective or incorrect items

Inspect your order after delivery. If a bracelet arrives damaged, appears defective or differs from the item ordered, contact support@devaro.shop promptly.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the bracelet.
• Photographs of the packaging when shipping damage is involved.

Keep the item and packaging until we complete our review and provide instructions. Eligible damaged or incorrect items will receive an appropriate remedy at no additional return-shipping cost.

8. Exchanges

Devaro does not currently process direct product exchanges. The most reliable way to obtain another design is to return the eligible original product for a refund and place a new order separately.

A replacement order is subject to the price and availability displayed on the website when that order is placed.

9. Order cancellations

An order may be cancelled before dispatch by contacting support@devaro.shop as soon as possible.

We cannot guarantee cancellation after an order enters processing. Once the package has been dispatched, the order must be delivered and returned under this policy.

10. Return questions