Frequently asked questions
Information about products, orders and returns.
Find answers about the products available on this website, U.S. shipping, PayPal payments, returns and customer service.
If your question is not answered below, contact us by email, phone or through the Contact Us page.
Contact Customer ServiceProducts
What types of products are available?
The store currently offers a focused selection of cable-management and desk-organization products:
- Reusable hook-and-loop cable ties
- Self-adhesive silicone cable organizers
- Self-adhesive silicone pen holders
- Transparent self-adhesive cable clips
Are the products manufactured by Devaro?
No. Devaro is the name of this online store and website. It is not presented as the manufacturer of the products offered for sale.
Do the reusable cable ties have color options?
Yes. The 20-pack of reusable cable ties is available in Assorted Colors and Black. Select the required color option on the product page before adding the product to the cart.
Are cables, pens or electronic devices included?
No. Unless a product page explicitly states otherwise, cables, pens, markers, styluses and electronic devices shown for demonstration are not included.
Where can I find package quantities and materials?
The relevant package quantity, stated material, available color and product contents are listed on each product page.
Orders and payments
Which payment method is accepted?
Payments are accepted through PayPal. Available PayPal checkout options are displayed during checkout.
Which currency is used?
Product prices and checkout totals are displayed in U.S. dollars.
Can I change or cancel an order?
Contact customer service as soon as possible. An order can only be changed or cancelled if it has not entered processing or been dispatched. Changes and cancellations cannot be guaranteed.
What information should I provide about an order?
Include your order number, the email address used during checkout and a clear explanation of the assistance required.
Shipping
Where do you ship?
Shipping is currently available to eligible addresses within the United States.
How much does shipping cost?
Standard shipping is provided at no additional shipping charge for eligible U.S. orders.
How long does delivery take?
The estimated total delivery time is 4–7 business days. This estimate combines order handling and carrier transit time.
Weekends, public holidays, carrier delays and an incomplete or inaccurate delivery address may affect delivery.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used during checkout after the order has been dispatched.
What should I do if the delivery address is incorrect?
Contact customer service immediately. Address changes cannot be guaranteed after an order has entered processing or been dispatched.
Returns and refunds
What is the return window?
Eligible products may be returned within 30 days, subject to the conditions in the Returns & Refunds Policy.
What condition must a returned product be in?
A non-defective return must be unused, complete and returned with its original packaging and included components. Different conditions may apply to a damaged, defective or incorrect product.
How do I start a return?
Contact customer service before sending anything back. Include your order number and the reason for the return. Return instructions will be provided after the request is reviewed.
Where are authorized returns sent?
506 Dewey St
Michigan City, IN 46360
United States
Do not send a return without first contacting customer service.
How are approved refunds issued?
Approved refunds are issued to the original PayPal payment method. Please review the Returns & Refunds Policy for the current refund-processing information.
Customer service
Who operates this store?
Devaro is operated by sole trader Andrew David Peter Beer.
How can I contact customer service?
Email: support@devaro.shop
Phone: +1 (219) 218-0912
You may also send a message through the Contact Us page .
Still need assistance?
Contact customer service.
Include your order number when contacting us about an existing purchase.