Frequently Asked Questions
Helpful information about Devaro bracelets, ordering, shipping, returns, refunds and payment.
Our bracelets
Information about craftsmanship, availability, sizing and customization.
Are Devaro bracelets genuinely handmade?
Yes. All five Devaro bracelet designs are handmade by Devaro artisans. Subtle variations associated with hand-finishing may occur and form part of the individual character of each piece.
Are the bracelets ready to ship?
Yes. Products displayed as in stock are completed and ready for order processing. They are not produced only after an order is submitted.
Do you offer customized or personalized bracelets?
No. Devaro currently offers five completed signature designs and does not accept customization, engraving, personalized sizing or made-to-order requests.
Are the bracelets unisex?
Yes. The collection is designed as unisex. Fit and wrist-size information can differ between designs, so review the specifications on the individual product page before ordering.
How do I choose the correct bracelet?
Measure your wrist where you intend to wear the bracelet and compare the measurement with the wrist-fit information shown on the product page.
If you need help understanding a listed measurement, contact support@devaro.shop before ordering.
Orders and payment
Information about accepted payment, confirmation and changes.
Which payment method does Devaro accept?
Devaro currently accepts secure payment through PayPal. The payment options available for an order are displayed during checkout before the purchase is completed.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address provided during checkout after the order is successfully submitted.
Check the spam or junk folder if the confirmation does not appear in your inbox.
Can I cancel or change my order?
You may request a cancellation or address correction before dispatch by contacting support@devaro.shop as quickly as possible.
Changes and cancellations cannot be guaranteed after an order enters processing. Dispatched orders cannot be cancelled.
Shipping
Where we deliver, what shipping costs and when orders should arrive.
Where does Devaro ship?
Devaro currently ships exclusively within all 50 United States, including Alaska and Hawaii. Eligible U.S. post office box addresses are accepted.
We do not currently offer international shipping.
How much does shipping cost?
Standard shipping is free on every eligible U.S. order. There is no minimum purchase requirement for free standard shipping.
When should my order arrive?
In-stock orders are normally processed within 1–2 business days. After dispatch, USPS delivery is generally estimated to take 3–5 business days.
Most orders are therefore expected to arrive approximately 4–7 business days after being placed. Carrier delays, holidays, weather and remote destinations may affect delivery.
Will I receive tracking information?
Yes. Available tracking information is sent by email after the order ships. Tracking may require additional time to update after the label is created or USPS receives the package.
See our Shipping Policy for complete information.
Returns and refunds
Our return window, free return shipping and refund process.
What is Devaro’s return period?
Eligible bracelets may be returned when a return is requested within 30 calendar days of delivery.
The item must be unworn, unused, undamaged and returned with its original packaging and included components.
Is return shipping free?
Yes. Devaro provides one prepaid return label for an eligible U.S. return. Contact support@devaro.shop before sending anything back.
How long does a refund take?
Approved refunds are issued to the original payment method within 5–10 business days after the returned bracelet is received and inspected.
PayPal, a card issuer or a financial institution may require additional time to display the credit after Devaro issues it.
Does Devaro offer direct exchanges?
Devaro does not currently process direct exchanges. You may return an eligible bracelet for a refund and place a separate order for another available design.
Review our complete Returns & Refunds Policy .
Customer support
How to reach Devaro when you need additional assistance.
How can I contact Devaro?
Email support@devaro.shop or use the form on our Contact Us page .
For questions about an existing purchase, include the order number and the email address used during checkout.
Contact Devaro customer care.
Send us your question and include your order number when asking about an existing purchase.
Contact Us